ICiPS Conference & Awards 2021

Welcome to the live stream page of ICiPS Conference & Awards – Continuous Improvement 2021.

This year’s event will explore Sustaining Continuous Improvement: Post-COVID Management Strategy and Planning in Public Services and will stream live from 09:30 on Thursday 20th May 2021.

Please sign in below to watch the live steam and to comment. We recommend using Google Chrome (PC) or Safari (Mac) as your browser to view this live stream and participate in the chat. Please note Internet Explorer does not support live streaming video. Please scroll to the bottom of the page for our full list of troubleshooting tips.


Michael West CBE

Senior Visiting Fellow at the King’s Fund, Professor of Organisational Psychology, Lancaster University

John McTernan
Former Advisor to Australian Prime Minster, UK Prime Minister and Scottish First Minister

Dan Lucy
Principal Consultant, PA Consulting

Nigel Carruthers
Senior Workforce Advisor, Local Government Association

Neil Stewart
Editorial Director, City View Policy

Debbie Simpson
Founder and CEO, Institute for Continuous Improvement in Public Services



Catalyst Consulting





The ICiPS Awards 2021 are once again sponsored by Catalyst Consulting.

Catalyst Consulting provides Strategic, Operational and Assessment Consultancy and Training solutions, offering a wide range of products and services which can be tailored to your requirements.

Catalyst focuses on Business Transformation and Culture Change, Lean Thinking, Business Agility, Process Management and Lean-Six Sigma. They always seek to work in partnership with their customers with an overriding aim of transferring skills and expertise.

Last year Catalyst celebrated their 25th anniversary – their success is built on their reputation. At the heart of their service is a strong capable and talented team of people with practical, real life experience.


Live Stream Troubleshooting

We constantly monitor the live stream on multiple devices in a variety of locations to ensure its quality. If there is a problem with the stream we will let viewers know immediately in the chat box. If you are experiencing problems viewing the stream and there is no announcement in the chat, the likelihood is that the issue is local rather than general. Here are the most common issues viewers encounter:

Browser: Please do not try to watch this stream using internet explorer. Internet explorer does not support live streaming, we recommend using Google Chrome (PC) or Safari (Mac) as your browser to view this live stream and participate in the chat.

Internet speed: The most common issue viewers face is a weak or unreliable WiFi/Broadband signal. If your signal is weak and dropping out the video will keep freezing or buffering. Check your internet connection using Which Broadband Speed Test. An upload speed of 3mbps or higher should mean you are able to play the video. In the worst case scenario try sending the link to this page to your mobile phone and disconnecting your phone from WiFi. If your phone has a good 3G or 4G signal, you should be able to play the video.

Firewalls: If you are attempting to watch this live stream on a device provided by your hospital/employer there may be a built in firewall that blocks live streaming video. This is especially common with devices provided by healthcare organisations. If this is the case please try using your own personal laptop/tablet/phone.

Other users: If you are viewing this live stream from home and other members of your household are also using the WiFi to download files, watch live streaming TV such as Netflix or play online games, this may put undue stress on your WiFi and effect the quality of your stream.

Cloud Services: Live streaming video does not function in many cloud services. Come out of your employer’s Cloud/IT system and open this in an external browser.

Memory: If your device is struggling for memory space the live stream will not play correctly. Reduce the number of other windows and tabs you have open and shut down all unnecessary programmes other than the ones you need to watch this stream.

Battery: Make sure your device is plugged in or has plenty of battery!

If you are experiencing any issues and would like to speak to us please contact Paul Rushworth on +44 (0)7709 145 234 or email paul@narrowcastmedia.co.uk.